Terms and Conditions

1. Acceptance of these terms

These Terms and Conditions (the "Terms") are an agreement between you and Korus Consulting Inc., operating as Pyonair ("Pyonair", "we", "us"). They apply to our websites, our AI Teams, our managed services, our software products and any related support (together, the "Services").

By visiting our website, creating an account, signing an order or using any part of the Services, you agree to these Terms. If you are using the Services for a company or another organization, you confirm that you have the authority to bind that organization and "you" means that organization.

If you have a separate signed agreement with us, that agreement controls where it conflicts with these Terms.

2. Who we are

Pyonair is a product of Korus Consulting Inc. We build AI Teams for businesses and run them alongside your people. You can reach us through the contact page.

3. Our services

The Services include AI agents configured for your business, the tools and workflows they run on, managed operation of those agents and the related software products we offer. The specific scope, deliverables and service levels for your engagement are described in your order, proposal or service agreement.

We may improve, change or retire features of the Services over time. If a change materially reduces what you have paid for, we will tell you and work with you on a fair adjustment.

The Services are for business use. They are not designed for personal, family or household purposes.

4. Accounts and eligibility

You must be at least 18 years old and able to form a binding contract to use the Services. You agree to give us accurate information and to keep it current.

You are responsible for keeping your login details secure and for everything that happens under your account. Tell us right away if you believe your account has been accessed without permission.

5. Acceptable use

You agree to use the Services only for lawful business purposes and in line with these Terms. You will not do any of the following and you will not let anyone else do them:

• break any law or the rights of any person while using the Services
• upload or process content you do not have the right to use
• use the Services to create or spread content that is unlawful, harmful, misleading or abusive
• attempt to access systems, accounts or data that are not yours
• interfere with the security, performance or integrity of the Services
• copy, modify, reverse engineer or resell the Services except where the law or a written agreement with us allows it
• use automated means to scrape or overload the Services
• use the Services to build a competing product

We may suspend access if we reasonably believe this section has been broken.

6. Your content and data

You own the content, documents and data you give us or that the Services process on your behalf ("Your Content"). You give us the permission we need to host, process and transmit Your Content for the sole purpose of providing the Services to you and as otherwise described in your agreement with us.

You are responsible for Your Content. You confirm that you have the rights and permissions needed for us to process it, including any consents required for personal information.

Where we process personal information on your behalf, we do so under your instructions and the terms of your agreement with us. Our handling of personal information is described in our privacy notice, which will be published before public launch.

7. AI output

The Services use artificial intelligence to produce research, analysis, drafts and other work ("Output"). AI systems can make mistakes. Output may be incomplete, out of date or wrong. It may also be similar to Output produced for other customers because similar requests can produce similar results.

You are responsible for reviewing Output before you rely on it or act on it. The Services are built around human review and approval. Output is not legal, financial, medical or other professional advice. Decisions made from Output are yours.

As between you and us, you own the Output created for you, subject to the rights of third parties and the terms of any AI model provider you choose to use.

8. Intellectual property

We own the Services, including our software, agent configurations, methods, templates, designs, documentation and brands. These Terms do not give you any ownership of them. You receive a limited, non exclusive right to use the Services for your business during your engagement, as set out in your agreement with us.

If you send us feedback or suggestions, we may use them without any obligation to you.

9. Third party services

The Services work with third party tools and AI models, including models you bring from your own provider. Those third party services have their own terms and privacy practices. We are not responsible for third party services and your use of them is governed by their terms.

10. Fees and payment

Fees, billing periods and payment terms are set out in your order or service agreement. Unless that agreement says otherwise, fees are payable within 30 days of the invoice date and do not include taxes, which you are responsible for.

If an invoice is not paid on time, we may suspend the Services after giving you notice. Fees already paid are not refundable except where your agreement or the law requires it.

11. Confidentiality

Each of us agrees to protect the confidential information of the other and to use it only for the purposes of the engagement. This does not apply to information that is public, already known to the receiving party without a duty of confidence or independently developed. Either party may disclose confidential information when required by law, after giving reasonable notice where allowed.

12. Disclaimers

To the extent the law allows, the Services and all Output are provided "as is" and "as available". We do not promise that the Services will be error free or uninterrupted or that Output will be accurate, complete or fit for a particular purpose. All conditions and warranties that are not stated in these Terms or in your agreement with us are excluded.

Nothing in these Terms limits any consumer rights that cannot be excluded by law.

13. Limitation of liability

To the extent the law allows, neither party is liable to the other for indirect, special or consequential loss or for lost profits, lost revenue, lost data or business interruption, however caused.

To the extent the law allows, our total liability to you for all claims arising out of or related to the Services in any 12 month period will not exceed the fees you paid us for the Services in that period.

These limits do not apply to liability that cannot be limited by law, including liability for fraud or wilful misconduct.

14. Your responsibility for misuse

You will defend us and cover our reasonable costs for claims brought by third parties that arise from Your Content, from your use of the Services in breach of these Terms or from your use of Output in breach of the law. We will tell you promptly about any such claim and cooperate with you.

15. Suspension and termination

Either of us may end an engagement as set out in your service agreement. We may suspend or end your access right away if you materially breach these Terms and do not fix the breach within 10 days of our notice or if the breach cannot be fixed.

When an engagement ends you will stop using the Services, we will return or delete Your Content as described in your agreement and any amounts owed become payable. Sections that by their nature should survive, including confidentiality, intellectual property, disclaimers and limitation of liability, continue after termination.

16. Changes to these terms

We may update these Terms from time to time. When we do, we will post the updated version on this page and change the effective date. If a change is material, we will give you reasonable notice. Your continued use of the Services after a change takes effect means you accept the updated Terms.

17. Governing law and disputes

These Terms are governed by the laws of [jurisdiction to be confirmed by Korus Consulting Inc.] without regard to conflict of law rules. The courts of that jurisdiction have exclusive authority over any dispute arising from these Terms or the Services, unless your signed agreement with us says otherwise.

Before starting any formal proceeding, each of us agrees to try in good faith to resolve the dispute by talking to the other.

18. General

These Terms together with your order or service agreement are the entire agreement between you and us about the Services. If any part of these Terms is found to be unenforceable, the rest stays in effect. If we do not enforce a right immediately, we have not given it up. You may not assign these Terms without our written consent. We may assign them to a successor of our business. Notices to you may be sent to the email address on your account.

19. Contact

Questions about these Terms? Reach us through the contact page.